Shipping and Returns Policy - AttaVatta.com

Shipping and Returns Policy

PRG Enterprises is the operator of https://www.attavatta.com

By placing an order through this Website you will be agreeing the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase if any**

This price will be the final price for shipping cost to the customer.

  1. Returns

3.1 Return Due To Change of Mind

PRG Enterprises will happily accept returns due to change of mind as long as a request to return is received by us within 2 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.

Once returns are received and accepted, refunds will be processed to bank account or store credit for a future purchase. We will notify you once this has been completed through email and message.

(PRG Enterprises) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

  1. Delivery Terms

4.1 Transit Time

In general, domestic shipments are in transit for 2 – 7 days

4.4 Change of Delivery Address

Orders placed before 10 AM will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.7 Items Out of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

  1. Duties & Taxes

7.1 Service Tax / GST

GST has already been applied to the price of the goods as displayed on the website.

  1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

  1. Refund

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

  1. Customer Service

For all customer service enquiries, please email us at care@attavatta.com or call us on +91 74280 54895.

Quality Online Grocery Supermarket India

Order online. We bring to you the Real Good Foods products which are one of the best in quality with competitive pricing available on online supermarket for grocery. Home delivery in Delhi, Gurugram, Dehradun, Agra, will soon be operational in other cities too. Lowest prices guaranteed on products like RGF Atta, Pulses, Spices, Rice, Oil & Tea.
One stop shop for your good health.

About Attavatta.com - One of the Best Online Grocery Supermarket India

After our career spanning three decades in the Hospitality & Service Industry, We all came together from different parts of India for one common cause.
Through the years of travelling around the globe we realised that the quality of food is paramount and thus "attavatta.com" was conceptualised.
Our team is passionate and strive to bring the premium quality, free of pesticides products to our fellow citizens.
Attavatta.com platform will have quality products from different regions of India for all our consumers.